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Caregiver Issues / Stress
Susan Best, LCSW

Susan Best, LCSW

Susan is a Licensed Clinical Social Worker with over 17 years of experience in the mental health field, working with people experiencing anxiety, depression, grief, trauma, addiction, and a host of other issues. She received her Master’s in Social Work degree from Virginia Commonwealth University. Susan works with adults aged 21 and older, providing a safe, non-judgmental space and utilizing cognitive-behavioral, strengths-based, and solution-focused interventions. For those with Christian faith, she incorporates a worldview based on God’s character of loving-kindness, compassion, and restoration. She looks forward to working with you in your journey towards growth and healing.

Tera Keating, LMHP-R

Tera Keating, LMHP-R

Tera is a Licensed Resident in Counseling who received her Master’s degree in Mental Health Counseling from Trinity International University. She has previously served in the U.S. Navy as a nurse specializing in women’s wellness.

Tera has experience counseling women across the lifespan through the various stages and issues that today’s women face. Treating the whole person, adolescence through the golden years, with a foundation of clinical expertise and Biblical faithfulness, Tera will walk beside you in your healing journey providing hope, compassion, and helpful strategies and tools. Tera has experience with grief, bereavement, and loss, pregnancy and mood disorders, sexual integrity and wholeness, career counseling, counseling individuals and family members affected by disability, chronic or terminal illness, counseling those entering ministry and ministry spouses, military and family members, healthcare workers, law enforcement and first responders, moral injury, abandonment, and social anxiety.

Tera is married and has four children. When she isn’t counseling, she enjoys spending time with her family. She loves the outdoors, kayaking, hiking, and camping.

Zach  Clinton, LMHP-R

Zach Clinton, LMHP-R

Zach Clinton, M.A. (Clinical Mental Health Counseling) is a resident counselor here at Light Counseling. He is also a doctoral student in Counselor Education & Supervision at Liberty University. A former Division 1 college baseball player and now chaplain of the Liberty University Baseball team, Zach is recognized as a growing authority and voice on performance and mental health for today’s generations. He also currently works and serves at the American Association of Christian Counselors, Host of the Built Different Podcast, and President & Host of the Ignite Men’s Ministry. Zach loves working with and speaking into the lives of the next generation as he has a passion for helping them build self-esteem, emotion regulation, leadership qualities, and perspective shifts. He has dedicated his life to reminding people that no matter how dark, difficult, or painful life can be, they are never out of the fight! Zach is also thrilled to have recently married his wife, Evelyn Jane!

Neil  Hertzler, MHC-P

Neil Hertzler, MHC-P

It’s a New Year, is it time for a new you? I’m here to help you make those changes. Students, Parents, or end of career changes. Your life is a unique journey; sometimes we need help at times. My goal as your therapist is to join you on your journey, offer you the help you need; now, get you back to being you, and disconnect when you are back on your feet. We all have anxiety and depression. If you are looking for someone to go deeper in life’s issues with you I am ready to take on that challenge beside you!

Transition is my specialty. I have helped people from early career to end of career decisions, and all of the life struggles in between. There are not many concerns I have not helped someone address. Parents of adult children. Toxic work environments.
If you currently need someone to jump in and assist you with these changes for a brief period, I am the therapist you need. The skills I teach are lifelong, you can take them with you.

Phylicia Jemmott, LMHP-R

Phylicia Jemmott, LMHP-R

Phylicia Jemmott is a dedicated Resident in Counseling, holding an MA in Clinical Mental Health Counseling from Liberty University and a BS in Psychology from Fort Hays State University. With a rich background in clinical practice, including an internship at Christian Counseling Associates, Phylicia provides compassionate care under the guidance of Virginia-Board-of-Counseling-approved supervision. She specializes in working with children, adolescents, and adults, offering support for challenges such as depression, anxiety, OCD, negative self-talk, and emotional regulation.

Phylicia is a military brat with experience in working with military families, both active and retired. She aspires to be a Certified Clinical Anxiety Treatment Professional (CCATP) and a Certified Depression & Mood Disorder Treatment Professional (CDMDTP) in the near future. She assists her clients with a combination of Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Mindfulness, and Solution-Focused Therapy (SFT). Phylicia is available virtually and in person at Glen Allen or Chesterfield.

Reanna Burch, LMHP-S

Reanna Burch, LMHP-S

I graduated from Radford University with my MSW (Master of Social Work) in 2020. I have worked previously as an AmeriCorps State and National member for a non-profit agency in the New River Valley facilitating afterschool and summer programs for at-risk youth, organizing food and hygiene drives in the community, and partnering with Feeding America to distribute food to local communities. I have professional experience as a Family Services Specialist for the Department of Social Services in child welfare (foster care and adoption). I have worked with children and adults on issues such as family dysfunction, parenting, substance abuse, traumatic stress, anxiety, depression, impulse control, poverty, and self-esteem.

I am passionate about trauma-informed care and the concept of Imago Dei (“Image of God”). In other words, I believe that all people have been created in the Image of God and thus have immeasurable value and worth. As a clinician, it is my goal to come alongside those who may be suffering or struggling and help them make positive changes both in how they see themselves and how they relate to others, so that they may live into their full, God-given potential.

Skyler Heston, LMHP-S

Skyler Heston, LMHP-S

Skyler is a Supervisee in Clinical Social Work who is passionate about creating a safe space to facilitate healing. Skyler grew up on the mission field and quickly gained a heart for loving people and meeting individuals where they are at. This led Skyler to pursue her Masters in Social Work at Virginia Commonwealth University. Skyler has a wide variety of experience including play therapy, Trust-Based-Relational Intervention, anger-management counseling, and working with those who have experienced sexual assault. She also has experience working with a home visiting program that sought to support expecting mothers and connect individuals to resources.

When she is not working, Skyler loves spending time with her husband, family, and friends. Skyler also enjoys doing anything outdoors, such as hiking, kayaking, or running.

Jessica Hauser, LMHP-R

Jessica Hauser, LMHP-R

Jessica earned a Bachelor of Science in psychology from Virginia Tech and a Master of Arts in clinical psychology from Pepperdine University. She has experience working with children, adolescents, and adults and has a background in treating anxiety, depression, substance use disorders, psychosis, autism, applied behavioral analysis, solution-focused therapies, and trauma incident reduction. Jessica is TIR trained and a member of the Trauma Incident Reduction Association. Jessica is consistent in gaining more insight and increasing her competency and knowledge to ensure her clients are getting the most up to date and valid treatment strategies. She utilizes TF-CBT, CBT, DBT, TIR, and LSR strategies to help her clients with their individual struggles.

Jessica’s approach is person-centered and she leads from a nonjudgmental, compassionate standpoint. She finds fulfillment and passion in helping individuals gain control over their mind by implementing evidence-based treatments and spreading awareness of the importance of mental health. Her goals of therapy include the implementation of these evidence-based interventions to aid in her clients’ ability to build resilience and increase their confidence so that they may tackle anything that life may throw at them.

In Jessica’s free time she enjoys spending time outdoors, hanging out with God on a daily basis, praying, and playing with her two miniature schnauzers.

Lauren Rowell, LMHP-R

Lauren Rowell, LMHP-R

Lauren is a Resident in Counseling who graduated in 2020 from Liberty University. She is married with one child and enjoys volunteering with her church’s praise and worship team. She works with most populations, age 15 and older, and has a heart and calling to help people in their journey towards healing.

Lindsey Koerner, LMHP-R

Lindsey Koerner, LMHP-R

Lindsey Koerner earned an MS in Rehabilitation Counseling and a Post-Master’s Certificate in Professional Counseling from Virginia Commonwealth University. She has worked with clients in residential and medical settings in relation to life transitions of disease progression and sudden onset disability, as well as working with adults with neurological differences. As a Licensed Resident in Counseling, Lindsey walks alongside clients with anxiety, depression, childhood and later stage trauma, major life transitions, caregiver fatigue, and vocational adjustment. She works with adults in assessing for and thriving with ADHD, and enjoys incorporating a variety of modalities in engaging the uniqueness of each client in how they feel met, seen, and heard in session. Lindsey has lived abroad and understands the challenges of changes in culture, language, and starting over. Her approach is strengths, values, and solution-focused, while being informed by a cognitive-behavioral framework. Lindsey is pleased to include faith as an integral part of client treatment, if desired.
Lindsey is a wife, mother of two children and many cats, is an avid gardener, and enjoys arts and crafts in her spare time.

Goldie Oakes, LPC

Goldie Oakes, LPC

Hello. My name is Goldie Marker Oakes, Licensed Professional Counselor. My professional clinical career began in 2006 as a clinical case manager at Crossroads, CSB; however, I became a therapist three years later which included substance abuse group therapy and In-Person, counseling. In 2013, I joined the Crisis Team at Horizon Behavioral Health where I provided Intensive In-home, Crisis Intervention and Crisis Stab, all of which focused on at-risk children and youth. Later, I joined Intercept Intensive Foster Care where I experienced working with foster children and youth. In 2017, I again joined Crossroads, CSB as a therapist working In-Person,, group, and with substance abuse therapy. In 2020-2023, I worked through BetterHelp Counseling where I provided online therapy via Telehealth,.

My primary therapeutic modality includes a strong but eclectic therapeutic modality that incorporates a strong Christian perspective and clinical perspective using Cognitive Behavioral Therapy and Motivational Enhancement Therapy. In addition, I often utilize a holistic approach that incorporates a homeopathic path to wellness, Mindfulness and Relaxation Therapy, prayer and scripture.

My professional experience includes a clinical approach with a Christian mindset and perspective that includes: • treating clinical concerns such as anxiety, social anxiety, depression, trauma, grief and loss, and other clinical concerns. • relationships • self-image, self-esteem, and efficacy • addiction •anger management • and self-harm behaviors and impulse control.
My therapeutic approach often incorporates homework such as reading Christian literature or specific scripture, journal and self-reflective writing, and practice of specific CBT strategies outside the clinical setting, at home, and in the community, all of which supports your growth and progress.

My goal as your therapist is to help you find peace, joy, and happiness in life. My job is to help you learn how to overcome your life events, emotions and experiences that have caused you problems functioning normally, relating to others, or even finding motivation to continue on your life’s path. Your goal is for your growth to be internal as you move towards defining or redefining your relationship with Christ. This means a great deal of your progress requires your need to periodically evaluate your own progress through self-evaluation and self-reflection, in addition to my own clinical assessments with your progress. This path is not always an easy one; however, God promises us that we never have to travel that path alone.

Amy  Dillingham, LMHP-R

Amy Dillingham, LMHP-R

Amy is a graduate of Liberty University with a M.A. in Professional Counseling. She has experience working with children, teens, adults, and seniors, as well as couples and families. Amy strives to help each individual reach his/her highest potential in body, mind, and spirit using a holistic/wellness approach. She has been a YMCA Program Director, personal trainer, teacher, and Stephen Minister and enjoys having the opportunity to integrate her faith into her counseling. Amy works with clients who struggle with anxiety, depression, grief/loss, ADHD, emotional dysregulation, identity issues, marriage and family issues, blended-families, parenting/co-parenting, health and body issues, and phase of life challenges. She utilizes play therapy, CBT, DBT, ACT, mindfulness, and somatic bodywork, as well as her knowledge of nutrition and exercise to help her clients reach their personal goals.

Cindy Stafford, LMHP-R

Cindy Stafford, LMHP-R

Hello, my name is Cindy Stafford. I have been married for 36 years and have two adult children. I am a recent graduate from Liberty University with a Master’s Degree in Clinical Mental Health Counseling – May 2023. My past work experience includes working with adults coming out of crisis and psychiatric hospitalization to provide services, specifically outpatient counseling, and made referrals to meet their needs in hopes of preventing cycling back into crisis. I have worked with individuals diagnosed with Depression, Anxiety, Bipolar, ADHD, PTSD, relational issues, work-related stress, and life transitions. I have also worked as a Family Services Specialist (Foster Care and Adoption) and Eligibility Specialist for the Department of Social Services. I have experience in Special Education and teaching Preschool. My husband and I have been in ministry together at our local church for 23 years as AWANA Commanders and continue to work in AWANA as mentors. I have a special place in my heart to work with individuals and families who are dealing with long-term illness and provide support to caregivers. It is my desire to help individuals find hope and peace to make changes that they desire for their lives. Romans 5:1-5