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Perfectionism
Tiffany McCann, LPC, CRC, PBS-F

Tiffany McCann, LPC, CRC, PBS-F

My name is Tiffany. Many times in life, we can benefit from support in working through challenges, changes, adjustments, and situations, and having someone to listen makes all the difference. Having worked in mental health for many years, I am passionate about supporting you through your challenges. My focus area is trauma work, but have a passion for meeting you where you are, and helping you consider your own strengths, goals, and perspective as you work to move forward.

Susan Best, LCSW

Susan Best, LCSW

Susan is a Licensed Clinical Social Worker with over 17 years of experience in the mental health field, working with people experiencing anxiety, depression, grief, trauma, addiction, and a host of other issues. She received her Master’s in Social Work degree from Virginia Commonwealth University. Susan works with adults aged 21 and older, providing a safe, non-judgmental space and utilizing cognitive-behavioral, strengths-based, and solution-focused interventions. For those with Christian faith, she incorporates a worldview based on God’s character of loving-kindness, compassion, and restoration. She looks forward to working with you in your journey towards growth and healing.

Tera Keating, LMHP-R

Tera Keating, LMHP-R

Tera is a Licensed Resident in Counseling who received her Master’s degree in Mental Health Counseling from Trinity International University. She has previously served in the U.S. Navy as a nurse specializing in women’s wellness.

Tera has experience counseling women across the lifespan through the various stages and issues that today’s women face. Treating the whole person, adolescence through the golden years, with a foundation of clinical expertise and Biblical faithfulness, Tera will walk beside you in your healing journey providing hope, compassion, and helpful strategies and tools. Tera has experience with grief, bereavement, and loss, pregnancy and mood disorders, sexual integrity and wholeness, career counseling, counseling individuals and family members affected by disability, chronic or terminal illness, counseling those entering ministry and ministry spouses, military and family members, healthcare workers, law enforcement and first responders, moral injury, abandonment, and social anxiety.

Tera is married and has four children. When she isn’t counseling, she enjoys spending time with her family. She loves the outdoors, kayaking, hiking, and camping.

Reanna Burch, LMHP-S

Reanna Burch, LMHP-S

I graduated from Radford University with my MSW (Master of Social Work) in 2020. I have worked previously as an AmeriCorps State and National member for a non-profit agency in the New River Valley facilitating afterschool and summer programs for at-risk youth, organizing food and hygiene drives in the community, and partnering with Feeding America to distribute food to local communities. I have professional experience as a Family Services Specialist for the Department of Social Services in child welfare (foster care and adoption). I have worked with children and adults on issues such as family dysfunction, parenting, substance abuse, traumatic stress, anxiety, depression, impulse control, poverty, and self-esteem.

I am passionate about trauma-informed care and the concept of Imago Dei (“Image of God”). In other words, I believe that all people have been created in the Image of God and thus have immeasurable value and worth. As a clinician, it is my goal to come alongside those who may be suffering or struggling and help them make positive changes both in how they see themselves and how they relate to others, so that they may live into their full, God-given potential.

Skyler Heston, LMHP-S

Skyler Heston, LMHP-S

Skyler is a Supervisee in Clinical Social Work who is passionate about creating a safe space to facilitate healing. Skyler grew up on the mission field and quickly gained a heart for loving people and meeting individuals where they are at. This led Skyler to pursue her Masters in Social Work at Virginia Commonwealth University. Skyler has a wide variety of experience including play therapy, Trust-Based-Relational Intervention, anger-management counseling, and working with those who have experienced sexual assault. She also has experience working with a home visiting program that sought to support expecting mothers and connect individuals to resources.

When she is not working, Skyler loves spending time with her husband, family, and friends. Skyler also enjoys doing anything outdoors, such as hiking, kayaking, or running.

Lauren Burns, LMHP-R

Lauren Burns, LMHP-R

My name is Lauren Burns and I am a resident in counseling who graduated from Virginia Tech’s counseling masters program. I have experience working with middle school aged children within the school and adults in outpatient settings. I have worked with adults at of all ages dealing with anxiety, depression, trauma, relational issues, life-transitions, self-esteem issues and more. I love helping clients work find their strengths and help them process and grow through their circumstances.

Lauren Rowell, LMHP-R

Lauren Rowell, LMHP-R

Lauren is a Resident in Counseling who graduated in 2020 from Liberty University. She is married with one child and enjoys volunteering with her church’s praise and worship team. She works with most populations, age 15 and older, and has a heart and calling to help people in their journey towards healing.

Lindsey Koerner, LMHP-R

Lindsey Koerner, LMHP-R

Lindsey Koerner earned an MS in Rehabilitation Counseling and a Post-Master’s Certificate in Professional Counseling from Virginia Commonwealth University. She has worked with clients in residential and medical settings in relation to life transitions of disease progression and sudden onset disability, as well as working with adults with neurological differences. As a Licensed Resident in Counseling, Lindsey walks alongside clients with anxiety, depression, childhood and later stage trauma, major life transitions, caregiver fatigue, and vocational adjustment. She works with adults in assessing for and thriving with ADHD, and enjoys incorporating a variety of modalities in engaging the uniqueness of each client in how they feel met, seen, and heard in session. Lindsey has lived abroad and understands the challenges of changes in culture, language, and starting over. Her approach is strengths, values, and solution-focused, while being informed by a cognitive-behavioral framework. Lindsey is pleased to include faith as an integral part of client treatment, if desired.
Lindsey is a wife, mother of two children and many cats, is an avid gardener, and enjoys arts and crafts in her spare time.

Goldie Oakes, LPC

Goldie Oakes, LPC

Hello. My name is Goldie Marker Oakes, Licensed Professional Counselor. My professional clinical career began in 2006 as a clinical case manager at Crossroads, CSB; however, I became a therapist three years later which included substance abuse group therapy and In-Person, counseling. In 2013, I joined the Crisis Team at Horizon Behavioral Health where I provided Intensive In-home, Crisis Intervention and Crisis Stab, all of which focused on at-risk children and youth. Later, I joined Intercept Intensive Foster Care where I experienced working with foster children and youth. In 2017, I again joined Crossroads, CSB as a therapist working In-Person,, group, and with substance abuse therapy. In 2020-2023, I worked through BetterHelp Counseling where I provided online therapy via Telehealth,.

My primary therapeutic modality includes a strong but eclectic therapeutic modality that incorporates a strong Christian perspective and clinical perspective using Cognitive Behavioral Therapy and Motivational Enhancement Therapy. In addition, I often utilize a holistic approach that incorporates a homeopathic path to wellness, Mindfulness and Relaxation Therapy, prayer and scripture.

My professional experience includes a clinical approach with a Christian mindset and perspective that includes: • treating clinical concerns such as anxiety, social anxiety, depression, trauma, grief and loss, and other clinical concerns. • relationships • self-image, self-esteem, and efficacy • addiction •anger management • and self-harm behaviors and impulse control.
My therapeutic approach often incorporates homework such as reading Christian literature or specific scripture, journal and self-reflective writing, and practice of specific CBT strategies outside the clinical setting, at home, and in the community, all of which supports your growth and progress.

My goal as your therapist is to help you find peace, joy, and happiness in life. My job is to help you learn how to overcome your life events, emotions and experiences that have caused you problems functioning normally, relating to others, or even finding motivation to continue on your life’s path. Your goal is for your growth to be internal as you move towards defining or redefining your relationship with Christ. This means a great deal of your progress requires your need to periodically evaluate your own progress through self-evaluation and self-reflection, in addition to my own clinical assessments with your progress. This path is not always an easy one; however, God promises us that we never have to travel that path alone.

Amy  Dillingham, LMHP-R

Amy Dillingham, LMHP-R

Amy is a graduate of Liberty University with a M.A. in Professional Counseling. She has experience working with children, teens, adults, and seniors, as well as couples and families. Amy strives to help each individual reach his/her highest potential in body, mind, and spirit using a holistic/wellness approach. She has been a YMCA Program Director, personal trainer, teacher, and Stephen Minister and enjoys having the opportunity to integrate her faith into her counseling. Amy works with clients who struggle with anxiety, depression, grief/loss, ADHD, emotional dysregulation, identity issues, marriage and family issues, blended-families, parenting/co-parenting, health and body issues, and phase of life challenges. She utilizes play therapy, CBT, DBT, ACT, mindfulness, and somatic bodywork, as well as her knowledge of nutrition and exercise to help her clients reach their personal goals.